While you always want to get the very best in any type of industrial scale, taking a very close look at the company you are considering is always an important factor to consider. In any type of manufacturing, processing, and weighing situation the reputation of the company is critical in finding the right scale, controller, and industrial scale company.
Industry Experience
There are some scales that are designed for very specific applications, and selecting an industrial scale company with experience in designing, developing and enhancing industry specific scales should be a priority.
There are just a very few companies out there with experience across a wide range of different scale needs. This can include scales for batching, blending, filling, dispensing, inventory control, and rate feed measurement. It is not unusual for a top industrial scale company to actually make suggestions or recommendations as to a weighing solution you may want to consider once they take the time to learn more about your processes and your needs.
These types of recommendations only come when the sales professional has both an excellent understanding of your processes as well as a very good understanding of the features and benefits of particular styles, models and options in scales.
Industry Leadership
Finding an industrial scale company that is not a follower but a leader in designing new scale technology provides a huge advantage. With better technology, more complete integration into your current system, and to better control the flow of data as needed your entire operation becomes more efficient.
With accurate data capture, remote access and ease of transferring data there is much less risk of human error. With less error, and the ability to be instantly alerted to atypical measurements or potential failures in the system, both downtime and loss of product can be minimized.
Customer Service Specialists
A top industrial scale company is geared to provide the highest possible level of customer service at each step in the purchase and in the ongoing operation of the system.
They understand that downtime is lost money, and they have professionals who can answer questions through phone support or online services. Some of the top companies also provide easy to access knowledge databases that are available 24/7 every day of the year to provide a range of different services from manuals to diagrams and information about field and repair services the industrial scale company provides.
