Finding the differences between credit card providers is often not as simple as it seems simply because less reputable companies tend to provide limited information or generalizations and limited specifics, at least until you are paying their fees.
To determine if the company you are choosing is one of the best credit card processing companies out there of if it may be one of the ones to avoid, consider the hallmarks of a great credit card service provider.
While low fees for transactions are often seen as a key indicator of the best credit card processing companies, it is important to realize that this is not always the case. A competitive priced low rate per transaction is the best option, but a company offering prices that appear too low are more likely to have a range of additional fees that will result in a more costly credit card processing service over the long run.
Focus on Customer Support
The top companies providing credit card processing services have a dedicated customer service division. These people work with their clients to resolve issues, suggest solutions and to even address specific issues that the customers may experience.
Some of the top credit card processors only provide service to specific types of businesses. This allows these providers to provide not only specialized support and service, but also provide staff training specific to and industry or business type. Additionally, by only working in specific industries, the card processing service can also charge lower overall transaction fees, particularly in the healthcare fields.
The best credit card processing companies are not using yesterday’s technology. These companies are developing and implementing state of the art technology that is not only enhancing their ability to provide service but also enhancing your ability to take all forms of credit and debit card payments.
These advanced systems will integrate seamlessly with the current software used in the practice to reduce errors or data entry glitches and to reduce time spent by staff on duplicate data entry.
Understanding of the Challenges
Finally, a top credit card processing company understands the challenges your staff may be facing in obtaining payment at the time of services. This is particularly important in the medical or dental area where customers may not be required to pay fully for the service at the time it is provided.
When a credit card company has experience in assisting staff to become more effective at getting payments at the time of service, the entire practice benefits. Not all credit card companies can provide this training, but it will have a very big impact on increased rates of full or partial payment on the day of seeing the doctor or dentist.
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